Terms of service - "PMpaket"
§1 - Scope
These terms of service apply to all legal relationships between the company "PMPaket" and customers using the services of our delivery service, whether through our website, other online channels, or offline.
§2 - Subject of the contract - Conclusion of contract
Our company "PMPaket" provides you with the "PMPaket" delivery service.
Our services combine postal services from various countries, including Russia, Kazakhstan, the Baltic States, Germany, the USA, the UK, and other European countries. We guarantee the ease of delivering your goods worldwide.
Contact information:
Phone:
+49 151 28769521
Details:
POSTMOST / PMPaket GmbH / Vitalij Venclovas
Buckower Chaussee 45
12277 Berlin
Tel. +493065943859
VAT ID: DE284718906
§3 - Payment terms
For information on payment terms and specific tariff information, please contact us.
§4 Delivery Times
The delivery times indicated in the calculator are approximate and may differ from the actual ones. This may be due to circumstances beyond our control, such as: border queues, customs inspections, technical failures, or operational delays at sorting centers.
The specified times apply to shipments from the warehouse in Berlin and do not include the delivery time to Germany.
Binding delivery times will be agreed upon in writing or confirmed by us in writing.
§5 Packaging Parameters and Parcel Dimensions
Parcels sent via our delivery service “PMPaket” must meet the following requirements:
• Maximum side length: no more than 100 cm.
• Sum of length, width, and height: no more than 200 cm.
• Minimum dimensions: 15 × 11 × 1 cm.
• For shipments from all countries except Germany, a girth limit of 300 cm applies (girth = L + 2×W + 2×H).
• Parcels that exceed the above dimensions will be subject to an additional charge of €25.
§6 Duty-Free Limit, Customs Clearance, and Returns• Duty-free limit: up to €200
• Over €200: duty of 15% on the amount exceeding the limit, but not less than €2/kg
• The duty must be paid by the recipient. The sender cannot pay it in advance.
If a parcel is not cleared through customs:
• It will be returned to Tashkent, Uzbekistan
• A repeat shipment will be made from Uzbekistan
• The contents cannot be changed or divided
• If the repeat shipment is refused — disposal without refund
• PMPaket GmbH is not responsible for decisions or actions taken by customs authorities in the Russian Federation or other countries.
§7 Packaging requirements
The packaging of parcels must be reliable and prevent access to the contents of the package. The contents of the package must not move inside the packaging. For this purpose, any free space in the box must be filled with polystyrene or special air-filled packaging bags.
§8 Special requirements for fragile and valuable items
Fragile and valuable items, as well as liquids and flowing substances, must be packed in airtight containers, which are then placed in a box labeled 'Fragile'. The shipping cost for such parcels is 40% higher.
§9 Maximum weight and estimated value
The maximum weight of a parcel for economy shipping is 20 kg. Up to 31 kg for express shipping. The estimated value of the shipment should not exceed 1000 €. For values above this amount, additional insurance is provided (see insurance section).
§10 Compensation for lost mail
In the event of a lost postal shipment, we pay compensation in the amount of the declared value of the shipment, but no more than 150 € per shipment.
§11 Insurance for fragile and valuable items
Insurance for fragile and valuable items, such as phones, tablets, laptops, etc., is provided at 10% of their actual value. The contractor is not responsible for damage to fragile parts of the contents.
§12 Verification of insured items
When insuring, we are entitled to require proof of the existence of the specified contents and their actual value.
§13 Dispute resolution
In the event of non-payment for the delivery service, the contractor ('PMpaket') reserves the right to withhold the customer's parcel until the resolution of disputes. All disputes are resolved in accordance with the law.
§14 Agreement validity
This agreement is valid regardless of whether the customer has read it or not.
§15 Return of shipments and related expenses
In case of return of shipments due to incorrectly completed accompanying documents, absence of recipient, or violation of import customs rules, the customer bears all related costs according to the shipping rates in effect at the time of return. The contractor is not responsible for decisions made by customs authorities.
§16 Prohibited shipments
The following types of shipments are prohibited:
- Alcoholic products, ethyl alcohol, beer, wine and similar goods.
- All products of animal origin.
- Tobacco products and smoking mixtures.
- Radioactive materials.
- Cultural valuables.
- Perishable food.
- Precious stones, except for jewelry.
- Tools for harvesting aquatic biological resources*.
- Weapons and ammunition structurally similar to civilian and service weapons.
- Narcotic and psychotropic substances.
- Medicinal products*.
- Cash*.
§17 Procedure for service modification
Changes to our services may be agreed with us. We will review requests for changes within 5 business days and provide a binding offer.
§18 Customer obligations
The customer agrees to provide all necessary information for the provision of our services and guarantees that the rights of third parties are not violated.
§19 Contract duration – Termination
The contract duration and termination conditions are determined individually.
§20 Warranty and liability – Disclaimer
The warranty and liability conditions are individually defined in our contracts.
§21 Obligation to maintain confidentiality
We commit to maintaining the confidentiality of your information unless you give us written permission to do otherwise.
§22 Copyright and usage rights
All copyrights and usage rights for our services and content remain with us or the respective rights holders.
§23 Form of declarations
Declarations with legal significance must be made in writing.
§24 Data privacy, consent for data processing, and contact
Information on data privacy and consent for data processing is available in our privacy statement on our website.
§25 Place of performance – Choice of law – Judicial jurisdiction
The place of performance, choice of law, and jurisdiction are determined in our contracts.
§26 Implementation of the Online Commerce Regulation Directive
We do not provide online dispute resolution procedures under the provisions of Article 14 Paragraph 1 of ODRVO.
